Internal Ticketing

Eden’s internal ticketing system enables your employees to quickly and easily submit help requests.

How it works

  1. Submit requests via web, Slack, or Teams - Employees can submit a help request any time they need assistance, whether for something urgent, like requesting a leave approval document or or needing a new license for a vital platform, or something low urgency like requesting their favorite snack in the next kitchen order. 
  2. Manage and resolve open employee support tickets - Employee requests live in one central platform so they can be individually sorted, prioritized, and handled by the right people and in the right way—making it easier for everyone when HR, IT, and any other functional group to work out of the same internal ticketing system.
  3. Track ticket status and resolution metrics - Understand how effectively employee help tickets are being resolved. Measure how long it takes on average to resolve a ticket, track what stage open tickets are in and how many tickets are in each stage, get insights into what types of requests come through the most frequently, and more.
  4. Integrate seamlessly with your existing tools - Employees can open new help tickets, provide additional details, and view the status of their open requests. Eden's internal ticketing system integrates with Slack, Teams, identity providers for SSO and directory syncing, and more, to make it easy to offer IT and HR help desk support while building a great employee experience.

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