What is Managed IT?

Managed by Q
June 13, 2019

Every company needs IT (information technology) to run their businesses. IT encompasses everything from hardware such as computers and printers, software such as video conference apps, and networks such as wifi. Most small companies don't have a dedicated office tech team, yet IT still requires daily management.

Unfortunately, that work happens to default to the most technically adept member of your team, like an engineer, or the office manager. If your office's technology needs aren't being outsourced, third party IT management providers could be of great help. 

What is managed IT?

Managed IT is outsourcing your office technology responsibilities to a third party. This includes the purchasing and maintenance of your hardware, software installation and updates, and services. Typical managed IT service providers offer:

  • Connectivity and speed - Set up the proper wired and wireless networks in your office so that all employees have access to fast, stable internet connections.

  • Device setup and management - Rely on industry knowledge and expertise when purchasing new equipment and software and keep an updated inventory of all of your IT assets.

  • Network security - Ensure confidential information is safe from outside sources, even if equipment is stolen or lost.

  • Employee onboarding and offboarding - Have all the software and hardware new employees need ready on their first day. When someone leaves the company, immediately disable access to all accounts so they no longer have access to confidential information.

  • IT help desk and troubleshooting - Let an expert respond to employee requests regarding IT equipment and account access and get on-site assistance when needed.

  • Business efficiency - Receive proactive recommendations about how to improve your office IT setup, when to upgrade existing infrastructure, and how to secure your network and data.

Download our workplace IT guide to learn more about office technology needs and how administrative teams can surface their needs to managed IT providers.

Beginner's Guide to Workplace IT

How do I know if my office needs managed IT?

If you’re unsure whether your office needs managed IT, here are some questions to ask yourself:

  • Who is typically responsible for troubleshooting IT issues?

  • How do you fix internet connectivity issues in the office?

  • How do you ensure outsiders can’t gain access to confidential information?

  • Who manages software licenses and business accounts for your company?

  • What do you do when an employee loses their laptop or work phone?

If you don’t know the answer to any of these questions, or aren’t confident in your answers, then you’ll likely benefit from hiring a managed IT services provider.

Providers charge for managed IT on a per person or per month model, and sometimes on a month-to-month basis. If you’re not sure which model is best for your business, Managed by Q offers a free IT consultation with one of our workplace technology professionals.

It’s important to note that if your business is growing fast, you may want to invest in an in-house IT team after you reach 200 employees to save on operational costs. If you need help finding qualified professionals, Managed by Q can help you with your search.


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